Privacy Policy

CloudHeroWithAI ("we", "our", or "us"), based in Pune, Maharashtra, India, operates the website www.cloudherowithai.com. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or engage our services.

1. Information We Collect

We collect information you voluntarily provide to us, including when you:

• Fill out our contact or consultation request form (name, email, phone, company, message)
• Subscribe to our newsletter or updates
• Email us directly at support@cloudherowithai.com
• Schedule a meeting via Calendly

We also automatically collect certain technical data when you visit our site, including IP address, browser type, pages visited, and time on site — via standard web server logs and analytics tools.

2. How We Use Your Information

• To respond to your enquiries and provide the services you request
• To send you updates, case studies, and insights (only if you opted in)
• To improve our website and understand how visitors use it
• To comply with legal obligations

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process your personal data on the following legal bases:

• Consent — when you submit a contact form or opt into newsletters
• Legitimate interests — to respond to business enquiries and improve our services
• Legal obligation — where required by applicable law

4. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. We use:

• Essential cookies — necessary for the website to function
• Analytics cookies — to understand visitor behaviour (e.g., Google Analytics, if enabled)

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Third-Party Services

We use the following third-party tools that may process your data:

• Google Forms / Google Apps Script — to receive and store contact form submissions
• Calendly — to schedule meetings (governed by Calendly's privacy policy)
• LinkedIn, YouTube, Instagram — embedded links and social sharing (governed by their respective policies)
• Vercel / hosting provider — for website hosting and delivery

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 2 years, after which they are deleted from our systems.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with a supervisory authority (for EEA residents)

To exercise any of these rights, please contact us at support@cloudherowithai.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

• CloudHeroWithAI
• Pune, Maharashtra, India
• Email: support@cloudherowithai.com
• Phone: +91 84849 03667